FAQ
Have questions about Unity Hall Capital’s loans, other products and services, or the borrowing process? Check out our FAQ section below for answers. If you still need help, don’t hesitate to email or call us for further assistance.
General Information
How does Unity Hall Capital work?
Unity Hall Capital offers auto and specialty loans to borrowers with various credit backgrounds, including those without a social security number. We provide fair rates and opportunities to build your credit score.
Where does Unity Hall Capital operate?
We currently operate in California and are expanding nationwide.
Do I need to buy a vehicle to get a loan?
We specialize in loans related to vehicle purchases, though we offer various loan products. To fund a loan, we need vehicle details and work directly with the dealership.
Do I need to buy a car from a dealership?
You can purchase from a dealership or a private party. Discuss details with your assigned sales representative for private transactions.
Do you offer refinancing?
Yes, we offer refinancing for existing loans with other lenders. Contact us via email or phone for assistance.
Do you offer student loans?
Currently, we do not offer student loans, but we are exploring new financial products for the future.
I work at a dealership. How can I partner with Unity Hall Capital?
Visit our “Partners” page and fill out the form. A Loan Advisor will reach out to you.
What are your business hours?
Business Hours: Monday — Sunday, 10 am to 5 pm
Finance Department: Monday — Sunday, 10 am to 8 pm
Finance Department: Monday — Sunday, 10 am to 8 pm
Application and Approval
How do I log into my account for the first time?
Click the Login button on our website.
What will my interest rate be?
After your application is reviewed, we’ll provide your pre-approved interest rates based on your specific case.
What is the difference between APR and interest rate?
The interest rate calculates daily interest on your principal balance, while APR includes the interest rate plus additional fees, giving a comprehensive view of the total loan cost.
How long does it take to get a loan?
Loan approval can be completed in as little as a few minutes or up to 1 hour, depending on the speed of the application process.
What documents do I need to provide for my loan application?
The required documents vary by loan type. Contact us for a list of necessary documents.
Why was my loan application denied?
Denials are case-specific. Review your credit profile and financial data for insights.
Loan Details and Payments
Do I need a co-signer?
A co-signer is not required but can be added if desired.
How many years should my loan term be?
Shorter terms (e.g., 3 years) generally have lower interest rates, while longer terms (e.g., 6 years) offer lower monthly payments. Choose based on your needs.
How is interest calculated and how are payments split?
We use simple daily interest. Payments first cover fees and interest, with the remainder reducing the principal.
What is an origination fee?
An origination fee is charged for processing a new loan application and is included in your APR.
Can I make additional payments or pre-pay my loan?
Yes, additional payments can be made without penalty. Contact us if you wish to stop automatic payments.
Can I make payments with a debit or credit card?
Yes, debit or credit card payments are accepted for one-time payments only.
Can I change my payment day?
Payments are auto-deducted on the 1st of each month. Contact us to change the payment date.
My payment has not been deducted yet. Is there an issue?
Allow 3-5 business days for new payments to be reflected.
Can I switch the bank account for my monthly payments?
Yes, update your bank information by logging into your account.
How do I pay off my loan early?
Call us for the payoff amount to settle your loan in full.
What happens if I am late on a payment?
We will contact you if a payment is missed. Late payments may incur fees and impact your credit score if overdue by more than 30 days.
Can I skip a monthly payment?
Contact us if you anticipate missing a payment. We’ll discuss available assistance options.
Vehicle and Title Information
Are there any requirements for the vehicle?
The vehicle should be from the last 9 years, have fewer than 120,000 miles, and not be salvage titled.
Do I need insurance for my vehicle?
Yes, an active insurance policy is required to finalize and fund your loan.
What is a title?
A title is a legal document proving vehicle ownership, issued by the DMV, and includes details like the owner’s name and VIN.
What is an electronic title (ELT)?
Some states maintain titles electronically, which are printed only upon request at loan payoff.
How does an ELT program affect me?
It generally doesn’t affect you unless you need to update the title or relocate. Requests for paper titles can take time.
I’m trading in my vehicle. How do I get payoff information?
Call us for the payoff amount.
When will I receive my title after paying off my vehicle?
We will release the lien and mail your title according to state regulations.
My title shows Unity Hall Capital as a lien holder. How do I get a clear title?
Visit your local DMV to apply for a lien-free title once you receive the paper title. Contact us for a release of lien if needed.
My address has changed. Do I need to update it?
Notify us of any address changes to ensure documents are sent to the correct location.
I’ve moved to a new state. What should I do to register my vehicle?
Contact your new state’s DMV for transfer requirements. Send us a request if your title needs to be forwarded.
I’ve changed my name. How do I update my title?
Contact your state’s DMV for name change procedures. Send your updated documents and title request to us.
What is Unity Hall Capital’s lien filing code for my state?
For California, contact us for the latest code information.
Account Management
I forgot my password. How do I retrieve it?
Reset your password through the Login portal.
How do I pay the vehicle downpayment?
Pay the downpayment directly to the dealership. Unity Hall Capital will handle the remaining loan with the dealership.
Can I make additional payments or pre-pay my loan?
Yes, additional payments can be made without penalty. Contact us if you wish to stop automatic payments.
Can I switch the bank account I use for my recurring monthly payments?
Yes, update your bank information by logging into your account.
My debit card for my bank account that I use for automated payments was stolen, lost or replaced; should I let you know?
No, as long as your bank account and routing number remain unchanged.
Need Additional Assistance?
Need Help?
Have questions or comments about our services or need more information? Reach out to our dedicated support team for assistance. We’re here to help you succeed!